Elite Sports Performance & Physical Therapy in Stoughton, MA is seeking a motivated, detailed-oriented, and well-organized professional to lead the Patient Care Coordination team of our established and growing physical therapy outpatient practice. We are looking for a strong leader with excellent staff management and communication skills to manage our dedicated team of Patient Care Coordinators. The ideal candidate is customer service-oriented and committed to helping us provide the highest quality physical therapy care to our patients. Reporting to our Chief Operating Officer and Director of Billing & Credentialing, this position is full-time and includes a comprehensive benefits package, including health, dental and visions insurance benefits, generous paid-time-off, continuing education benefits, and a 401(k) plan with employer matching program. We are continuing to grow and offer strong growth potential for motivated and talented staff. 

Responsibilities for this position include:

• ·       Managing our PT office administration team of 2-4 Patient Care Coordinators to ensure optimal front desk coverage, customer service, and strong team performance.
• ·       Effectively providing phone, email, and in-person reception duties.
• ·       Managing the schedules and caseloads of physical therapists effectively and efficiently to meet productivity goals.
• ·       Scheduling patient appointments and managing schedules of our clinical teams.
• ·       Ensuring all physical therapy patients and guests are greeted cordially and an in a timely manner.
• ·       Verifying patient insurance benefits and demographic information.
• ·       Obtaining insurance referral and authorizations from third-party payers.
• ·       Collecting, processing and applying payments to patient accounts.
• ·       Entering patient and insurance company data into EMR system and running reports as assigned.
• ·       Maintaining HIPAA compliance and patient confidentiality at all times.
• ·       Assisting in physical therapy marketing efforts (i.e. email newsletters, social media posts, testimonial campaigns, etc.)
• ·       Recruiting, hiring, and onboarding new staff as necessary.
• ·       Maintaining clean and organized office areas.
• ·       Other administrative duties as assigned.

 Qualifications:

• ·       Previous staff management or office management experience in a healthcare office setting preferred (ideally a physical therapy clinic)
• ·       Excellent written and verbal communication skills.
• ·       Strong computer skills and experience with Microsoft Office Suite and Google Workspace.
• ·       Experience working with EMR systems (experience with Empower EMR a plus) and other PT systems (i.e. Medbridge)
• ·       Ability to innovate and implement new systems to improve work flow and efficiency.
• ·       Ability to multi-task effectively in a fast-paced environment.
• ·       Cooperative, team-oriented, and professional.
• ·       Reliable and dependable.
• ·       Highly organized with excellent attention to detail.
• ·       Ability to work flexible hours, ideally at least two evening shifts per week (until 7:30 PM)

About Elite: Founded in 2001, Elite Sports Performance & Physical Therapy has been providing the region's best in orthopedic/sports physical therapy, sports performance training, and fitness programming for 25 years. Locally owned and operated, our company also includes Elite Health & Fitness Center, a full-service fitness center located at our Stoughton location. Visit us at www.EliteSportsandPT.com to learn more about Elite, our mission, the services we have to offer, and our company culture. 

• Current PT license for MA (or interest in obtaining licensure in MA) 
• Previous clinical experience in an orthopedic/sports PT outpatient setting (including student affiliation experience)
• Strong interpersonal and communication skills (both verbal and written)
• Excellent attention to detail and time management skills
• High level of professionalism and passion for orthopedic/sports PT
• Interest in pursuing board-certification (i.e. OCS, SCS) in the future is a plus but not required
• Positive attitude and ability to work as part of a team
• Availability to work at least 2 later shifts (i.e. 11 AM - 7:40 PM or similar) per week as part of a 40-hr work week. 

Why Choose Elite? 

• Competitive salaries, performance-based bonus program, sign-on bonus, and relocation assistance.
• Generous benefits package including student loan assistance program, employer-matched 401(K) plan and comprehensive health insurance (health, vision, and dental).
• Extensive opportunity for and reimbursement of continuing education and professional development.
• Mentorship for early-career clinicians and commitment to helping you grow and develop professionally.
• Great company culture focused on teamwork, professional development, fun, and above all, excellent patient care.

We are continuing to grow, and offer excellent opportunities for professional growth for talented, motivated PTs who demonstrate a passion for the field and an interest in growing with us. Founded in 2001, we have been providing top-level orthopedic and sports physical therapy, sports performance training, and personal training services for 25 years. To learn more about Elite, our team and mission, and our various programs, please visit us at EliteSportsandPT.com.